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$70.13 incl GST

3 hours 5 minutes
12 month subscription

3 hours 5 minutes
12 month subscription

Learn how to identify bullying and harassment as an employee and how to de-escalate conflict.

Enrol today

Course description


Partnerships & Experts

Kineo

Thomson Geer

Employers Mutual

Summary

This bundle has been designed to provide employees with an understanding of bullying and harassment, how to de-escalate conflict, understanding equal employment opportunities (EEO) and creating a positive workplace culture.

Program Content

Workplace Relationships for Staff

  • 3 hours 5 minutes

Course Content

  • 60 minutes
  • The types of behaviours that are considered bullying and harassment, how to identify them and what to do if you or your co-workers are being bullied or harassed.
  • 35 minutes
  • Drivers and influences that can lead to escalated conflict and some aspects of the law in relation to conflict.
  • The human body’s reaction when faced with conflict, key signs of increasing tension in individuals and how to assess threat and risk using a ‘logical, threat and risk assessment model’.
  • How to formulate strategies to minimise personal risk in conflict situations, and practical techniques to de-escalate and avoid conflict.
  • 40 minutes
  • What equal employment opportunity (EEO) means, the legislation that applies to EEO, behaviour that is considered unlawful discrimination, and defences and exceptions and how organisations should manage internal and external complaints.
  • 25 minutes
  • How to recognise and avoid behaviour that could be considered sexual harassment, and what to do if you are being subjected to or witness this type of behaviour.
  • 25 minutes
  • Why understanding workplace culture is vital to your organisation, how workplace culture impacts everybody in the work environment, and the steps that can be taken to create, maintain or improve workplace culture.

Workplace Relationships for Staff

Enrol today