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$83.22 incl GST

5 hours 40 minutes
12 month subscription

5 hours 40 minutes
12 month subscription

Learn to identify bullying and harassment and how to de-escalate conflict.

Enrol today

Course description


Partnerships & Experts

Kineo

Thomson Geer

Employers Mutual

Summary

This bundle has been designed to provide managers with an understanding of bullying and harassment, how to de-escalate conflict, understanding equal employment opportunities (EEO) and creating a positive workplace culture.

Program Content

Workplace Relationships for Managers

  • 5 hours 40 minutes

Course Content

  • 90 minutes
  • The types of behaviour that are considered bullying and harassment and the effects these have in the workplace.
  • Responsibilities of managers and supervisors on how to identify and prevent bullying and harassment using a risk management approach as well as reporting incidents.
  • 35 minutes
  • Drivers and influences that can lead to and escalate conflict as well as understanding the human body’s reaction when faced with conflict.
  • How to assess threat and risk using a logical assessment model using some aspects of the law in relation to conflict.
  • How to formulate strategies to minimise personal risk and practical techniques to de-escalate or avoid conflict.
  • 45 minutes
  • What equal employment opportunity (EEO) means and its legislations.
  • Behaviours that are considered unlawful discrimination as well as managing internal and external complaints.
  • 45 minutes
  • How to recognise misconduct, serious misconduct, poor performance and absenteeism, legal obligations related to these behaviours and the impact of not managing them.
  • 75 minutes
  • How to manage the discipline process, conduct a formal investigation, run an employee interview, make a formal decision, and avoid common mistakes.
  • 25 minutes
  • How to recognise and avoid behaviour that could be considered sexual harassment, and what to do if you are being subjected to or witness.
  • 25 minutes
  • The impact of workplace culture, the factors that may impact positively and steps to create, maintain or improve a healthy workplace.

Workplace Relationships for Managers

Enrol today