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Frequently asked questions

Below you will find answers to the questions we get asked the most.
If you cannot find what you are looking for, please send us a message here.


Account access

Use the Create new account form to create your account. When you complete this form, an email will be sent to you from ModMed Support noreply@modmed.com.au with the subject “ModMed Institute: account confirmation”. You need to click the link in this email to confirm your new account and complete the new account creation process.

If you haven’t received your account confirmation request email with 10 minutes of submitting the Create new account form, check your junk/spam mail folder. If still nothing, please send us an email at support@modmed.com.au and we can look into the issue for you.

If you cannot remember your username, enter the email address associated with your account instead. If you cannot remember your password, use the Forgotten password? function.

If problems continue, please send us an email to support@modmed.com.au and we can look into the issue for you.

Payment methods

We accept Credit/Debit cards and PayPal payments.

Yes! You do not need a PayPal account to make payments through PayPal. You can pay through PayPal using your Debit/Credit card.

Look for the ‘Pay with a Card’ button when you are taken to the PayPal website for payment.

To request an invoice, please email your name, the product name and the date of purchase to accounts@modmed.com.au.

Yes. All courses are GST inclusive.

Yes. Please contact our Program Advisor to discuss flexible payment options at learn@modmed.com.au.

Please refer to our Cancellation and Refund Policy for details and contact us at learn@modmed.com.au to request a refund.

Approved refunds are processed as soon as reasonably practicable. We endeavour to do so within 5 business days from the day on which the refund/cancellation was approved.

Exam preparation programs

Dr MCQ and Dr KFP questions are reviewed every 1-2 years or when an associated guideline changes.

New questions are being written by our Medical Educators and added to the question banks on an ongoing basis.

Please contact our Program Advisor to discuss extended subscriptions at learn@modmed.com.au.

Please contact our Program Advisor to discuss the best suited products for your learning needs at learn@modmed.com.au.

Exam Ready GP is typically our recommended choice for international medical graduates and registrars to achieve AKT and KFP exam success. However, please contact our Program Advisor to discuss the program best suited to you and your unique learning needs at learn@modmed.com.au.

CPD points

CPD points are allocated at the end of each month.